Terms of Use

These Terms of Use ("Terms") govern your access to and use of https://djeagro.com (the "Website"), operated by DJE Agro FZCO ("we", "us", "our"). By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. About us

DJE Agro FZCO is a tea sourcing, blending and private label company located at DJE Agro FZCO, Unit No: DTTC-G-011, Dubai Tea Trading Center Plot No:S10814, Jebel Ali Free Zone- South Dubai, UAE. You can contact us at info@djeagro.com.

2. Using the Website

You may use the Website for lawful purposes, including learning about our company, brands and services and contacting us about business opportunities. You agree not to:

• use the Website in any way that breaks applicable laws or regulations;
• attempt to gain unauthorised access to the Website, its servers or any connected systems;
• introduce viruses, malware or other harmful material;
• use automated tools to scrape, copy or monitor the Website without our written permission;
• send unsolicited advertising, spam or misleading information through our forms;
• impersonate any person or misrepresent your affiliation with any person or organisation.

We may suspend or restrict access to the Website, or block submissions, if we believe these Terms have been breached.

3. Information on the Website

The content on the Website, including descriptions of our teas, blends, brands, packaging formats and services, is provided for general information only. It does not constitute an offer capable of acceptance.

Product specifications, availability, pricing, minimum order quantities and lead times are confirmed only in a written quotation or agreement. Any supply of products, samples or private label services is governed by the separate terms agreed between you and us, which take priority over these Terms.

Brewing guides, blog articles and similar content reflect our experience and opinions and are not professional advice. While we aim to keep information accurate and up to date, we do not guarantee that it is complete, current or error-free.

4. Intellectual property

The Website and its content, including text, images, graphics, logos and design, are owned by or licensed to DJE Agro FZCO and are protected by intellectual property laws. Our brand names and logos, including FESTIVA, FLAVA and ARTISTEA INFUSE, are our trade marks or used under licence.

Other names and trade marks that appear on the Website, including those of our private label clients, belong to their respective owners and are used for identification purposes only.

You may view and print pages from the Website for your own internal business reference. You must not otherwise copy, reproduce, modify, distribute or commercially use any content without our prior written permission.

5. Your submissions

When you contact us through the Website, you confirm that the information you provide is accurate and that you are entitled to share it. Please do not send confidential information, such as proprietary recipes or commercial terms, through the Website unless a confidentiality agreement is in place between us.

Our use of personal data you submit is described in our Privacy Policy.

6. Links to other websites

The Website may link to third-party websites for your convenience. We do not control and are not responsible for the content, policies or practices of those websites, and a link does not imply our endorsement.

7. Availability and disclaimer

We aim to keep the Website available and secure, but we do not guarantee that it will be uninterrupted, timely, secure or free from errors or viruses. We may change, suspend or withdraw any part of the Website at any time without notice.

To the fullest extent permitted by law, the Website and its content are provided "as is" and "as available", without warranties of any kind, whether express or implied.

8. Limitation of liability

To the fullest extent permitted by applicable law, DJE Agro FZCO will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, goodwill or data, arising from or in connection with your use of, or inability to use, the Website or reliance on its content.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

9. Indemnity

You agree to indemnify DJE Agro FZCO against any claims, losses or expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Website.

10. Privacy and cookies

Please read our Privacy Policy and Cookie Policy, which explain how we handle personal data and the technologies used on the Website.

11. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on this page, with the "Last updated" date shown at the top. Your continued use of the Website after changes are posted means you accept the updated Terms.

12. Governing law and jurisdiction

These Terms and any dispute arising from them or your use of the Website are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The courts of Dubai will have exclusive jurisdiction over any such dispute.

13. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right does not waive that right. These Terms are written in English; if they are translated, the English version will prevail.

14. Contact us

If you have any questions about these Terms, please contact DJE Agro FZCO at info@djeagro.com or write to us at DJE Agro FZCO, Unit No: DTTC-G-011, Dubai Tea Trading Center Plot No:S10814, Jebel Ali Free Zone- South Dubai, UAE.