Privacy Policy | DJE Agro FZCO

This Privacy Policy explains how DJE Agro FZCO ("we", "us", "our") collects, uses, shares and protects personal data when you visit https://djeagro.com (the "Website"), send us an enquiry, or subscribe to our newsletter.

We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where it applies to you, the EU and UK General Data Protection Regulation (GDPR).

1. Who we are

DJE Agro FZCO is the controller of the personal data described in this policy.

Address: DJE Agro FZCO, Unit No: DTTC-G-011, Dubai Tea Trading Center Plot No:S10814, Jebel Ali Free Zone- South Dubai, UAE
Email: info@djeagro.com
Phone: +971 56 411 9927/24

If you have any questions about this policy or how we handle your personal data, please contact us at info@djeagro.com.

2. Personal data we collect

Information you give us

Contact form: your first and last name, email address, company name (optional), area of interest, and the content of your message.
Newsletter sign-up: your email address.
Direct correspondence: any information you include when you email or call us.

Please do not send us sensitive personal data (for example health, religious or financial information) through the Website.

Information collected automatically

Website analytics: we use Vercel Web Analytics to understand how the Website is used. It records aggregated, anonymised information such as pages visited, referring website, browser, operating system, device type and country. It does not use cookies and does not track you across other websites. Visitors are counted using a hash of the incoming request that is discarded after 24 hours.
Server logs: our hosting provider automatically processes technical information such as IP address, browser type and the date and time of requests, to deliver the Website and protect it against abuse.

3. How we use your personal data and our legal bases

To respond to your enquiry and provide information, quotes or samples you request. Legal basis: taking steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.
To send you our newsletter with tea insights, industry news and offers. Legal basis: your consent, which you can withdraw at any time.
To understand and improve the Website using anonymised analytics. Legal basis: our legitimate interest in operating an effective website.
To keep the Website secure and prevent spam and misuse. Legal basis: our legitimate interest in protecting our systems and users.
To comply with legal obligations and to establish, exercise or defend legal claims. Legal basis: legal obligation and legitimate interest.

We do not use your personal data for automated decision-making or profiling that has legal or similarly significant effects on you.

4. Who we share your personal data with

We do not sell or rent your personal data. We share it only with:

Service providers who process data on our behalf under contractual obligations of confidentiality and security, including:
- Vercel Inc. (website hosting and analytics)
- Resend (delivery of contact form and newsletter emails)
- our business email provider
Our affiliated companies, including Encils Global Beverages in India, where needed to respond to your enquiry or fulfil your request.
Professional advisers such as lawyers and auditors, where necessary.
Authorities, regulators or courts, where required by law or to protect our rights.
A buyer or successor in connection with a merger, acquisition or sale of all or part of our business.

5. International transfers

Some of our service providers and affiliates are located outside the UAE, including in the United States and India. When we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection, such as relying on contractual safeguards (including standard contractual clauses where applicable) and choosing providers with appropriate security measures.

6. How long we keep your personal data

Enquiries: for as long as needed to respond and follow up, and for up to 24 months after our last contact, unless a longer period is needed because we enter into a business relationship or are required by law.
Newsletter: until you unsubscribe or ask us to remove you.
Server logs: for a limited period set by our hosting provider for security and operational purposes.

When personal data is no longer needed, we securely delete or anonymise it.

7. Your rights

Subject to applicable law, you have the right to:

access the personal data we hold about you and receive a copy;
correct inaccurate or incomplete personal data;
delete your personal data;
restrict or object to our processing of your personal data, including for direct marketing;
withdraw your consent at any time, without affecting processing carried out before withdrawal;
data portability, where processing is based on consent or contract and carried out by automated means.

To exercise any of these rights, email us at info@djeagro.com. We may need to verify your identity before responding, and we will reply within the time required by applicable law.

You can unsubscribe from our newsletter at any time by using the unsubscribe link in any newsletter email or by contacting us.

If you are not satisfied with how we handle your personal data, you may lodge a complaint with the UAE Data Office or, if you are in the EU or UK, with your local data protection authority. We would appreciate the chance to address your concerns first.

8. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including encrypted (HTTPS) connections and access controls. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Children

The Website is intended for businesses and adults. It is not directed at children under 18, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Links to other websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. Cookies

We do not currently use cookies on the Website. See our Cookie Policy for details.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown at the top. Where changes are significant, we will take reasonable steps to let you know.

13. Contact us

If you have any questions about this Privacy Policy, please contact DJE Agro FZCO at info@djeagro.com or write to us at DJE Agro FZCO, Unit No: DTTC-G-011, Dubai Tea Trading Center Plot No:S10814, Jebel Ali Free Zone- South Dubai, UAE.